{"id":21266,"date":"2024-10-28T16:22:40","date_gmt":"2024-10-28T16:22:40","guid":{"rendered":"https:\/\/elgendystore.com\/?page_id=21266"},"modified":"2024-10-28T16:32:45","modified_gmt":"2024-10-28T16:32:45","slug":"refund","status":"publish","type":"page","link":"https:\/\/elgendystore.com\/ar\/refund\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21266\" class=\"elementor elementor-21266\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-55d0e22 e-flex e-con-boxed e-con e-parent\" data-id=\"55d0e22\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-361c7d3 elementor-widget elementor-widget-wd_tabs\" data-id=\"361c7d3\" data-element_type=\"widget\" data-widget_type=\"wd_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-tabs tabs-design-default\">\n\t\t\t<div class=\"wd-tabs-header text-center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-nav-wrapper wd-nav-tabs-wrapper\">\n\t\t\t\t\t<ul class=\"wd-nav wd-nav-tabs wd-icon-pos-left wd-style-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-nav-link\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"nav-link-text wd-tabs-title\">\n\t\t\t\t\t\t\t\t\t\tRefund and Returns Policy\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"wd-tabs-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wd-tab-content wd-entry-content wd-active wd-in\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<p><strong>Return process requirements<\/strong><\/p><p>Proof of purchase (order number, invoice, etc.)<\/p><p>The reason for the return must be in accordance with the terms of acceptance of the returns<\/p><p>How to retrieve the value of the product that suits you, and any additional information that follows (ID number for example in the case of a cashback).<\/p><p>Please contact customer service within 24 hours if you received a damaged \/ incomplete product during the shipping process. In this case all products are returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected<\/p><p>We will check the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you. The response will be made within a maximum of 3-5 days after the relevant team receives the returned product.<\/p><p>If during the inspection it was found that the product to be returned is free from the reason stated in your request, the value will not be refunded and the product will be returned to you.<\/p><p><strong>Terms of return of products<\/strong><\/p><p>In the case of a fully finished product being returned (the product is received in its original condition) and if this condition is not met, the return is not met<br \/><br \/><\/p><p>1. In case of being fully unsatisfied with a product you have bought, our Company shall be pleased to pay you back only the value of the product you bought \u2013 as its discretion \u2013 within 30 days from the date of the refund request, in consistent with the stipulated items in accordance with the Consumer Protection Act below.<\/p><ol><li>In the case of replacing a product with the retrieval of the model price difference if applicable,\u00a0or returning the product and retrieving its price after bearing the delivery charges<br \/><p>Large Home Appliances\/ Cookers, Air Conditioners, Washing Machines, Dishwashers, Built-In (Cookers, Ovens, Cooker Hoods), Refrigerators, Freezers, Air Coolers (Starting from 50 Liters up to 120 Liters) and Televisions from 43 Inches to above.<\/p><p>Mid Home Appliances\/ Air Coolers starting from 25 Liters up-to 40 Liters and Water Coolers.<\/p><p>Small Home Appliances\/ Fans, Ventilators, Kettles, Heaters, Food Processors, Hand Blenders, Grills, Water Filters, 23 Inch Televisions, Vacuum Cleaners, Clothes Iron, Choppers, Microwaves, Water Heaters, and Electric Ovens.<\/p><p>\u00a0<\/p><table width=\"429\"><tbody><tr><td width=\"106\"><p>Product Price<\/p><\/td><td width=\"125\"><p>Product Category<\/p><\/td><td width=\"179\"><p>Distribution Areas<\/p><\/td><\/tr><tr><td width=\"106\"><p>165 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Small Home Appliances<\/p><\/td><td rowspan=\"3\" width=\"179\"><p>\u00a0<\/p><p>Greater Cairo &amp; Qailubeya<\/p><\/td><\/tr><tr><td width=\"106\"><p>420 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Mid Home Appliances<\/p><\/td><\/tr><tr><td width=\"106\"><p>515 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Large Home Appliances<\/p><\/td><\/tr><tr><td width=\"106\"><p>200 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Small Home Appliances<\/p><\/td><td rowspan=\"3\" width=\"179\"><p>\u00a0<\/p><p>Alexandria, Delta, and Suez Canal<\/p><\/td><\/tr><tr><td width=\"106\"><p>525 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Mid Home Appliances<\/p><\/td><\/tr><tr><td width=\"106\"><p>640 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Large Home Appliances<\/p><\/td><\/tr><tr><td width=\"106\"><p>120 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Small Home Appliances<\/p><\/td><td rowspan=\"3\" width=\"179\"><p>\u00a0<\/p><p>Red Sea, Marsa Maturh and South Sinai<\/p><\/td><\/tr><tr><td width=\"106\"><p>720 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Mid Home Appliances<\/p><\/td><\/tr><tr><td width=\"106\"><p>880 Egyptian Pounds<\/p><\/td><td width=\"125\"><p>Large Home Appliances<\/p><\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><p>And this is in respect to Section 40, Paragraph 1 and 2 from The Consumer Protection Act Law (The Supplier commits to return the paid fees to the customer in the same method that the payment was made, and the customer bears the delivery fees and the return of the product.)<\/p><p>3.In the case that the customer wants to replace the item with a higher capacity or retrieval, the customer will bear the value of shipping expenses\u00a0 for large appliances (Cookers, Washing Machines, Dishwashers, Refrigerators, Televisions, Deep Freezers, Air Conditioners, Air Coolers Built-in Appliances, Water dispensers) \u2013 200 LE for Small Home Appliances (Fans, Food Processor, Hand Blender, Chopper, Microwave, Water Heaters, Grill, Air Fryer) according to Article 40, paragraphs 1 and 2 of the Consumer Protection Law, (the supplier is obligated to refund the paid amount to the customer in the same way of payment, the consumer will bear the costs of shipping and returning the product.<\/p><p>4. The paid amount will be returned to the same card used in the purchase, and may take up to 30 days to return the amount again.<\/p><\/li><\/ol>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Return process requirements Proof of purchase (order number, invoice, etc.) The reason for the return must<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-21266","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Elgendystore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elgendystore.com\/ar\/refund\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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