We respect your privacy!
elgendystore respects your privacy on the Internet.
elgendystore strives to handle your information solely for intended purposes and means. All information collected on this site will remain confidential and will not be sold or rented!
Data on the site
We do not offer guarantees that the information on our website is error-free, complete, or recently updated.
We reserve the right to correct mistakes and update information on the website at any time without prior notice. We also reserve the right to refuse or cancel any order containing inaccuracies.
Despite efforts to ensure the accuracy, comprehensiveness, and currency of our website information, some product details may contain inaccuracies or incomplete data, including pricing or availability.
We reserve the right to cancel or refuse any order without providing reasons.
We may change product prices, terms, specifications, and guarantees without prior notice and may review the Terms of Use at any time.
Online sales are dedicated and limited to personal and domestic use only.
We reserve the right to limit the quantity of sold products, including restricting sales to distributors.
Prices include taxes and shipping costs.
Accepted Payment Methods in Egyptian Pound (EGP):
Cash On Delivery.
Instant online payment on elgendystore website via MasterCard & VISA.
Disclaimer
Prices on the site are displayed in EGP.
Promotions, updates, and special offers are subject to change without prior notice.
elgendystore reserves the right to blacklist or refuse any order without providing reasons.
The laws of the Arab Republic of Egypt govern all transactions on our website, with disputes resolved by Egyptian courts.
Product Delivery
Your product(s) will arrive at your door within 7 to 14 business days after your order.
Please ensure the delivery address is accurate to avoid delays.
Products cannot be shipped to an incomplete or different address from the one on the purchase order.
Upon delivery, please sign the purchase receipt to confirm that there are no defects in the delivery boxes.
Online Payment
After placing your online order, you’ll receive a confirmation email with order details.
Your order will be sent to the exact shipping address provided, and only to the cardholder.
For security, you must have your National ID and the SAME credit card used for the purchase during delivery. Our employee will verify they match.
You will be required to sign a copy of the order receipt and provide your National ID number.
If you're unavailable at delivery, you may assign someone to accept it on your behalf. This person must provide a clear copy of the credit card used for the order and your National ID, which our employee will collect.
If you cancel your order 48 hours after your card is charged, the amount will be refunded to the same card within 30 days, with no administrative fee.
If the customer does not respond to confirmation calls within three days, elgendystore reserves the right to cancel the order.
Information We Collect Online
Information required for purchase: Name, address, phone number, email, and any other details needed to process and track your order.
Information to create an account: You can create an account on elgendystore by providing your email address and setting a unique password.
Account creation is optional for site access.
Creating an account allows saving billing data, order tracking, and setting order preferences.
You can update this information at any time.
Personal profiles (cookies) and technical information: When you log in to elgendystore, small text files called “cookies” are saved on your computer to enhance your experience and improve site design.
Cookies store random identification numbers, last visit date, visit frequency, and cart contents.
You can configure your browser to notify you of cookies or remove them after shopping.
Removing cookies limits our ability to personalize elgendystore for future visits but won’t prevent shopping or purchasing.
We may collect technical details like IP address, operating system, browser type, and referring website. This information is generally not used to identify individuals but may be used to detect unauthorized activities.
How Your Information Is Used
Scheduling the delivery of goods purchased online.
Creating an account on elgendystore.
Enhancing our marketing campaigns and supplying desired products.
Ensuring and tracking your orders.
Providing you with promotional information if desired.
Personalizing your shopping experience on the site.
Reviewing site design based on visitor data without revealing identities.
We do not rent or sell your name to third parties for marketing purposes.
Accessing and Updating Your Information
If you created an account on elgendystore, you can log in to update or delete information.
Do not share your elgendystore site password with anyone.
For questions, call us at 01277415560 or submit a complaint through our complaint page, and we’ll respond promptly.